This video shows a basic example of how to create an auto attendant in Teams. To set up an auto attendant, in the Teams admin center, expand Voice, select Auto attendants, and then select Add. You'll be prompted to choose one of these options at various stages as you set up an auto attendant. The system plays the announcement, and then returns to the auto attendant menu. Announcement (Typed) - Type in a message.The recording can be no larger than 5 MB. A recorded announcement message you upload that's saved as audio in. Announcement (Audio file) - Play an audio file.(See external transfer technical details). External phone number - any phone number.You can choose if you want voicemail transcriptions and the "Please leave a message after the tone." system prompt. Voicemail - the voice mailbox associated with a Microsoft 365 group that you specify.(Choose the resource account associated with the auto attendant or call queue when choosing this destination.) Voice app - another auto attendant or a call queue.This person can be an online user or a user hosted on-premises using Skype for Business Server. Person in the organization - a person in your organization who can receive voice calls.
The operator can be defined as any of the other destinations in this list. Operator - the operator defined for the auto attendant.If your organization is a small business, read Set up an auto attendant - small business tutorial instead.īe sure you have read Plan for Teams auto attendants and call queues and followed the getting started steps before you follow the procedures in this article.Īuto attendants can direct calls, based on callers' input, to one of the following destinations: